Consumerism and the Medical Practice: 9 Essentials for Keeping Pace

    Posted by Lauri Miro on Mar 6, 2018 2:20:12 PM

    It’s no secret that the healthcare industry is changing. Medical groups no longer have the luxury of moving at their own pace and expecting patients to stay loyal.

    Consumers want a timely, effective response to their healthcare needs. Immediate access to urgent care and primary care—once considered a gold standard—is now an expectation. Care delivery alternatives are on the rise, putting pressure on traditional practices to enhance service or risk losing patients.

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    Topics: Physician Practice Management, Medical Group Consulting

    Pursuing Medical Practice Success: The Heartbeat of Your Practice

    Posted by Dale Gentz and Katrina Slavey on Feb 15, 2018 2:29:00 PM

    If you’ve been following along with our Pursuing Medical Practice Success blog series, you know why an hour a month can save you many sleepless nights. You also understand how important it is to hire and train a savvy practice manager whose main priority is to implement initiatives and follow through on performance objectives.

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    Topics: Operational Governance, Physician Practice Management, Medical Practice Consulting

    Pursuing Medical Practice Success: The Practice Manager as Change Agent

    Posted by Dale Gentz and Katrina Slavey on Feb 8, 2018 9:58:00 AM


    In our recent post, we discussed the need for medical practice managers and providers to meet regularly in what we refer to as a Practice Operations Council (POC) setting. During these meetings, council members address medical practice challenges and opportunities and make decisions about practice operations.

    Identifying challenges and opportunities is only part of what is needed, however. For a practice to move from average to superior, someone must take responsibility to follow through on the decisions made in the POC meetings—to pinpoint and carry out the tactics needed to implement change and achieve results.

    Most often, especially in a small practice, this person is the practice manager.

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    Topics: Operational Governance, Physician Practice Management, Medical Practice Consulting

    Pursuing Medical Practice Success: An Hour a Month Could Save You Many Sleepless Nights

    Posted by Dale Gentz and Katrina Slavey on Feb 1, 2018 9:56:00 AM

    Staying current in today’s rapidly changing medical environment is a challenge. The ever-present need to understand and implement new regulations, maintain patient satisfaction, and achieve fiscal responsibility can lead to many sleepless nights.

    So, what do you do?

    The answer is simple: Create a culture of accountability where all the stakeholders are partners in the solution.

    Medical practices that perform better than their peers don’t do so by accident. Their providers, management, and staff optimize medical practice operations because they are purpose-driven and focused on success.

    This is the first post in a multi-part blog series on how you, too, can move your practice from average to superior.

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    Topics: Operational Governance, Physician Practice Management, Engaging Employed Physicians, Hospital Leadership, Medical Group Consulting

    An Office Without Sides: How to Minimize Conflict in Physician Practices

    Posted by Luanne Yeley on Jan 26, 2018 12:30:55 AM


    How is your medical staff getting along?

    There’s a reason we ask. In our work with medical groups, we often find a quiet but pervasive atmosphere of conflict within the individual practices. Sometimes this tense environment is specific to one practice, which means that medical group administrators may be unaware of the conflict or unable to see how it affects the image and culture of the medical group as a whole.

    It’s only natural that the realities of office stress, productivity burdens, and service expectations might create situations of frustration and resentment among team members. But when conflict goes unresolved, bad feelings fester and bickering increases, creating a toxic work environment and compromising productivity.

    So, what’s at the root of these medical staff conflicts? And how can we foster positive communication in our practices?

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    Topics: Front Desk Operations, Physician Practice Management, Physician Group Consulting

    How to Grow a Medical Practice Manager: 5 Fundamentals that Cultivate Practice Success

    Posted by Judy Treharne on Jan 11, 2018 7:17:22 PM


    You’ve promoted one of your bright, organized clerical workers to the position of medical practice manager. At the time of hire, you were confident in her ability to transfer her skills to the manager position and keep things running smoothly. But as the months have progressed, it’s clear she’s floundering a bit in her current role.

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    3 Inspiring Healthcare Stories from 2017

    Posted by Lisa Reiser on Dec 22, 2017 1:43:07 AM

    In a year filled with natural disasters and political discord, it’s good to look back and remember that a lot of great things happened this year, too—many of them right in the midst of hardship and turmoil. For some heartwarming holiday reading, we’ve rounded up a few of the most inspiring healthcare stories of the year.

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    Physician Integration Strategies for Value-Based Care

    Posted by Lauri Miro on Dec 7, 2017 11:55:34 AM

    With the evolution from volume-based to value-based care, healthcare organizations have been viewing the service experience through a new lens—one that puts the patient at the center of the universe and calls for a more coordinated, integrated approach to care. As a result, many hospitals and health systems are taking a closer look at physician integration strategies that can help them grow market share while providing high-quality services at lower cost across the healthcare continuum.

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    Topics: Operational Governance, Engaging Employed Physicians

    The Power of Rural: 6 Things Rural Health is Getting Right

    Posted by Randy Buchnowski on Nov 16, 2017 11:00:00 AM

    Each year on the third Thursday of November, we join with clients, partners, and other stakeholders in celebrating National Rural Health Day. We honor the many accomplishments of rural health facilities and hope to raise awareness about the unique healthcare needs of the 62 million Americans living in rural and frontier areas. Health professionals and organizations in rural America are dedicated to delivering the highest quality care to underserved Americans. Here are some of the ways they’re leading the way on the national healthcare scene:
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    Topics: Hospital Leadership

    5 More Reasons to Hire a Healthcare Consultant

    Posted by William Reiser on Nov 2, 2017 6:12:57 PM

    In the last post, we discussed some of the reasons health system or hospital-owned medical practice groups might hire a healthcare consultant. We’ll continue in that vein here and discuss five more reasons you might engage the services of a healthcare consulting firm.

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    Topics: Healthcare Consulting

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    Industry Insights from Leaders at Halley Consulting Group

    Halley Consulting Group has a proven track record of building high performing medical practices. We can show you how to continue to benefit from the downstream revenue provided by your owned physician network, while at the same time, diminishing the losses. If this type of measurable performance improvement would be of interest to you, please contact us! We would be delighted to visit with you. 

    Check our blog regularly for industry insights on many topics, such as:

    • Enhancing physician-hospital relationships
    • Improving performance through operational governance
    • Managing medical groups
    • Evaluating revenue cycle
    • Planning physician compensation
    • Facing changes in the healthcare industry

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