An Office Without Sides: How to Minimize Conflict in Physician Practices

    Posted by Luanne Yeley on Jan 26, 2018 12:30:55 AM


    How is your medical staff getting along?

    There’s a reason we ask. In our work with medical groups, we often find a quiet but pervasive atmosphere of conflict within the individual practices. Sometimes this tense environment is specific to one practice, which means that medical group administrators may be unaware of the conflict or unable to see how it affects the image and culture of the medical group as a whole.

    It’s only natural that the realities of office stress, productivity burdens, and service expectations might create situations of frustration and resentment among team members. But when conflict goes unresolved, bad feelings fester and bickering increases, creating a toxic work environment and compromising productivity.

    So, what’s at the root of these medical staff conflicts? And how can we foster positive communication in our practices?

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    Topics: Front Desk Operations, Physician Practice Management, Physician Group Consulting

    Improving Front Desk Operations

    Posted by Charlene Mooney on Aug 26, 2015 10:00:00 AM

    Thinking of hiring more staff for your busy office? Before you do, take a good look at your front desk operations. There may be significant opportunities to improve workflow without increasing staff. 

    When examining office workflow, it helps to ask who, what, and how—or, more specifically:

    • Who is performing the job?
    • What does the job require?
    • How is the job being performed?

    Here are some ideas that I’ve found helpful in working with clients to improve front desk operations:

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    Topics: Front Desk Operations, Physician Practice Management

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