Thinking of hiring more staff for your busy office? Before you do, take a good look at your front desk operations. There may be significant opportunities to improve workflow without increasing staff.
When examining office workflow, it helps to ask who, what, and how—or, more specifically:
- Who is performing the job?
- What does the job require?
- How is the job being performed?
Here are some ideas that I’ve found helpful in working with clients to improve front desk operations: