Consumerism and the Medical Practice: 9 Essentials for Keeping Pace

    Posted by Lauri Miro on Mar 6, 2018 2:20:12 PM

    It’s no secret that the healthcare industry is changing. Medical groups no longer have the luxury of moving at their own pace and expecting patients to stay loyal.

    Consumers want a timely, effective response to their healthcare needs. Immediate access to urgent care and primary care—once considered a gold standard—is now an expectation. Care delivery alternatives are on the rise, putting pressure on traditional practices to enhance service or risk losing patients.

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    Topics: Physician Practice Management, Medical Group Consulting

    Pursuing Medical Practice Success: The Heartbeat of Your Practice

    Posted by Dale Gentz and Katrina Slavey on Feb 15, 2018 2:29:00 PM

    If you’ve been following along with our Pursuing Medical Practice Success blog series, you know why an hour a month can save you many sleepless nights. You also understand how important it is to hire and train a savvy practice manager whose main priority is to implement initiatives and follow through on performance objectives.

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    Topics: Operational Governance, Physician Practice Management, Medical Practice Consulting

    Pursuing Medical Practice Success: The Practice Manager as Change Agent

    Posted by Dale Gentz and Katrina Slavey on Feb 8, 2018 9:58:00 AM


    In our recent post, we discussed the need for medical practice managers and providers to meet regularly in what we refer to as a Practice Operations Council (POC) setting. During these meetings, council members address medical practice challenges and opportunities and make decisions about practice operations.

    Identifying challenges and opportunities is only part of what is needed, however. For a practice to move from average to superior, someone must take responsibility to follow through on the decisions made in the POC meetings—to pinpoint and carry out the tactics needed to implement change and achieve results.

    Most often, especially in a small practice, this person is the practice manager.

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    Topics: Operational Governance, Physician Practice Management, Medical Practice Consulting

    Pursuing Medical Practice Success: An Hour a Month Could Save You Many Sleepless Nights

    Posted by Dale Gentz and Katrina Slavey on Feb 1, 2018 9:56:00 AM

    Staying current in today’s rapidly changing medical environment is a challenge. The ever-present need to understand and implement new regulations, maintain patient satisfaction, and achieve fiscal responsibility can lead to many sleepless nights.

    So, what do you do?

    The answer is simple: Create a culture of accountability where all the stakeholders are partners in the solution.

    Medical practices that perform better than their peers don’t do so by accident. Their providers, management, and staff optimize medical practice operations because they are purpose-driven and focused on success.

    This is the first post in a multi-part blog series on how you, too, can move your practice from average to superior.

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    Topics: Operational Governance, Physician Practice Management, Engaging Employed Physicians, Hospital Leadership, Medical Group Consulting

    An Office Without Sides: How to Minimize Conflict in Physician Practices

    Posted by Luanne Yeley on Jan 26, 2018 12:30:55 AM


    How is your medical staff getting along?

    There’s a reason we ask. In our work with medical groups, we often find a quiet but pervasive atmosphere of conflict within the individual practices. Sometimes this tense environment is specific to one practice, which means that medical group administrators may be unaware of the conflict or unable to see how it affects the image and culture of the medical group as a whole.

    It’s only natural that the realities of office stress, productivity burdens, and service expectations might create situations of frustration and resentment among team members. But when conflict goes unresolved, bad feelings fester and bickering increases, creating a toxic work environment and compromising productivity.

    So, what’s at the root of these medical staff conflicts? And how can we foster positive communication in our practices?

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    Topics: Front Desk Operations, Physician Practice Management, Physician Group Consulting

    Who is My Customer? Why Every Interaction Matters in Primary Care and Specialty Settings

    Posted by Andrew Halley on Jan 27, 2017 7:06:00 AM

    Several years ago, a colleague and I were presenting market research to a large audience of employed physicians and administrators. A few minutes into the presentation, a physician in the middle of the hotel ballroom raised his hand and said, rather adamantly, “Don’t call my patients customers! They are not customers, they are patients!”

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    Topics: Physician Practice Management, Primary Care Retail Strategy, Primary Care Market Share

    Why the Right Interim Manager is Worth Every Penny

    Posted by Katrina Slavey on Dec 15, 2016 1:13:47 PM

    Healthcare organization decision-makers often struggle with the question of whether or not to bring in an interim executive (often referred to in more general terms as an interim manager). One of the major barriers to this decision is cost.

    This concern about cost makes sense, particularly if management views an interim as nothing more than a warm body to serve as a placeholder during the search for a permanent executive.

    However, if you bring in the right interim manager—a seasoned executive with a proven record of improving performance and driving change—the benefits of engaging an interim manager can far outweigh the costs involved. In fact, the right interim executive can provide a return on investment that exceeds the associated fees and expenses several times over.


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    Topics: Interim Management, Physician Practice Management

    Beating Break-Even: The Power of Partnerships

    Posted by Katrina Slavey and Stephanie Boim on May 19, 2016 1:00:08 PM

    One of our clients, a large hospital-owned physician practice network, needed to quickly improve their financial performance. Their Rapid Improvement Plan included goals designed to speed up the cash collection process, maximize opportunities for reimbursement, improve coding and documentation at the clinics, and increase provider productivity. Sound familiar?

    With these goals in mind, we convened in a conference room with about a dozen key players, including practice managers as well as representatives from information systems, finance, revenue cycle, and managed care. The two of us from Halley—a revenue cycle expert and an operations expert—began engaging the group in a conversation regarding the overall performance of the physician practice network. In our passion and enthusiasm for the topic, we seamlessly worked together throughout the discussion, even to the point of finishing each other’s sentences. This was just a normal day for us, supporting one another in our roles, and we didn’t give any thought to the impact of what we were modeling. But for the leaders sitting around the conference table, our synergy was a revelation: This is how it should work. This is the partnership of operations and revenue cycle in action.

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    Topics: Physician Practice Management, Revenue Cycle

    5 Steps to Building a Meaningful Executive Rounding Program

    Posted by Heather Susnik on May 6, 2016 2:27:46 PM

    As hospital CEOs take on more of a market manager role, it is crucial for them to build and sustain relationships with employed and private practice physicians in the community. We all know that referrals follow relationships—and that all relationships atrophy over time—so hospital executives need a coordinated way to proactively visit with physicians on an ongoing basis.

    One way you can assist your CEO to stay focused on physician relationships is by creating an executive rounding program, where hospital or healthcare system executives meet with targeted physicians on regularly scheduled visits.

    The following steps will help you on your way to building an executive rounding program that is both meaningful and effective.


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    Topics: Physician Practice Management, Primary Care Retail Strategy, Primary Care Market Share, Engaging Employed Physicians

    Are You Leaving Money on the Table?

    Posted by Marie Debs on Mar 31, 2016 3:06:03 PM

    As a consultant in physician network management, I regularly recommend that healthcare systems contract with an external expert to perform quarterly audits on coding and revenue cycle metrics for their providers.


    Because if you’re not monitoring metrics, you’re leaving money on the table. And not just a few hundred dollars.

    One example of a revealing metric is the adjusted fee-for-service collection percentage. When we find that a client has not been monitoring this metric, we perform the calculation and often discover that they are leaving hundreds of thousands of dollars on the table.

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    Topics: Physician Practice Management, Revenue Cycle

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    Halley Consulting Group has a proven track record of building high performing medical practices. We can show you how to continue to benefit from the downstream revenue provided by your owned physician network, while at the same time, diminishing the losses. If this type of measurable performance improvement would be of interest to you, please contact us! We would be delighted to visit with you. 

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