Andrew Halley

    Andrew Halley, MBA, CMPE, is a network executive for The Halley Consulting Group with 30 years of progressive healthcare experience in both hospitals and medical practices. Andrew spent the first fifteen years of his career in a 400-bed tertiary care hospital, where he worked in a variety of roles including accounting, finance, planning and marketing. His medical practice experience includes interim network management, leadership coaching, new practice development, practice promotion and group mergers. He has also overseen the placement, planning and construction of many medical clinics along the Wasatch Front of northern Utah.
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    Recent Posts

    Who is My Customer? Why Every Interaction Matters in Primary Care and Specialty Settings

    Posted by Andrew Halley on Jan 27, 2017 7:06:00 AM

    Several years ago, a colleague and I were presenting market research to a large audience of employed physicians and administrators. A few minutes into the presentation, a physician in the middle of the hotel ballroom raised his hand and said, rather adamantly, “Don’t call my patients customers! They are not customers, they are patients!”

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    Topics: Physician Practice Management, Primary Care Retail Strategy, Primary Care Market Share

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    Industry Insights from Leaders at Halley Consulting Group

    Halley Consulting Group has a proven track record of building high performing medical practices. We can show you how to continue to benefit from the downstream revenue provided by your owned physician network, while at the same time, diminishing the losses. If this type of measurable performance improvement would be of interest to you, please contact us! We would be delighted to visit with you. 

    Check our blog regularly for industry insights on many topics, such as:

    • Enhancing physician-hospital relationships
    • Improving performance through operational governance
    • Managing medical groups
    • Evaluating revenue cycle
    • Planning physician compensation
    • Facing changes in the healthcare industry

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