Retaining good employees may well be as critical to the health and success of your medical practice as it is to the health and well-being of your patients. So with employee retention in mind, what would you say is the most effective tool you can use to build a loyal and dedicated workforce? If you think it’s money, think again! Although few employees would turn down a raise, there are a variety of other tried-and-true tools that will reduce employee turnover and keep your medical practice staff satisfied, engaged, and productive.
Thinking of hiring more staff for your busy office? Before you do, take a good look at your front desk operations. There may be significant opportunities to improve workflow without increasing staff.
When examining office workflow, it helps to ask who, what, and how—or, more specifically:
- Who is performing the job?
- What does the job require?
- How is the job being performed?
Here are some ideas that I’ve found helpful in working with clients to improve front desk operations: