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    Charlene Mooney

    Charlene Mooney serves as a consulting executive for The Halley Consulting Group. She brings more than 25 years experience in human resources, office management, staff supervision, and customer service initiatives to our team. Charlene has managed human resource functions for 600 employees, including payroll, benefits, employee relations, terminations, hiring, data entry, customer service training, and development of policies and procedures. She is particularly familiar with the challenges of physician practices on-the-ground, having served as physician liaison between a hospital system and a group of 1,000 physicians.
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    Recent Posts

    Taking Care of Business by Taking Care of Medical Staff

    Posted by Charlene Mooney on May 8, 2018 10:36:00 AM

    Retaining good employees may well be as critical to the health and success of your medical practice as it is to the health and well-being of your patients. So with employee retention in mind, what would you say is the most effective tool you can use to build a loyal and dedicated workforce? If you think it’s money, think again! Although few employees would turn down a raise, there are a variety of other tried-and-true tools that will reduce employee turnover and keep your medical practice staff satisfied, engaged, and productive.

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    Topics: Front Desk Operations, Physician Practice Management, Medical Group Consulting

    Improving Front Desk Operations

    Posted by Charlene Mooney on Aug 26, 2015 10:00:00 AM

    Thinking of hiring more staff for your busy office? Before you do, take a good look at your front desk operations. There may be significant opportunities to improve workflow without increasing staff. 

    When examining office workflow, it helps to ask who, what, and how—or, more specifically:

    • Who is performing the job?
    • What does the job require?
    • How is the job being performed?

    Here are some ideas that I’ve found helpful in working with clients to improve front desk operations:

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    Topics: Front Desk Operations, Physician Practice Management

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    Halley Consulting Builds High Performing Medical Groups

    Industry Insights from Leaders at Halley Consulting Group

    Halley Consulting Group has a proven track record of building high performing medical practices. We can show you how to continue to benefit from the downstream revenue provided by your owned physician network, while at the same time, diminishing the losses. If this type of measurable performance improvement would be of interest to you, please contact us! We would be delighted to visit with you. 

    Check our blog regularly for industry insights on many topics, such as:

    • Enhancing physician-hospital relationships
    • Improving performance through operational governance
    • Managing medical groups
    • Evaluating revenue cycle
    • Planning physician compensation
    • Facing changes in the healthcare industry

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