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    An Office Without Sides: How to Minimize Conflict in Physician Practices

    Posted by Luanne Yeley on Jan 26, 2018 12:30:55 AM

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    How is your medical staff getting along?

    There’s a reason we ask. In our work with medical groups, we often find a quiet but pervasive atmosphere of conflict within the individual practices. Sometimes this tense environment is specific to one practice, which means that medical group administrators may be unaware of the conflict or unable to see how it affects the image and culture of the medical group as a whole.

    It’s only natural that the realities of office stress, productivity burdens, and service expectations might create situations of frustration and resentment among team members. But when conflict goes unresolved, bad feelings fester and bickering increases, creating a toxic work environment and compromising productivity.

    So, what’s at the root of these medical staff conflicts? And how can we foster positive communication in our practices?

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    Topics: Front Desk Operations, Physician Practice Management, Physician Group Consulting

    How to Grow a Medical Practice Manager: 5 Fundamentals that Cultivate Practice Success

    Posted by Judy Treharne on Jan 11, 2018 7:17:22 PM

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    You’ve promoted one of your bright, organized clerical workers to the position of medical practice manager. At the time of hire, you were confident in her ability to transfer her skills to the manager position and keep things running smoothly. But as the months have progressed, it’s clear she’s floundering a bit in her current role.

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    3 Inspiring Healthcare Stories from 2017

    Posted by Lisa Reiser on Dec 22, 2017 1:43:07 AM

    In a year filled with natural disasters and political discord, it’s good to look back and remember that a lot of great things happened this year, too—many of them right in the midst of hardship and turmoil. For some heartwarming holiday reading, we’ve rounded up a few of the most inspiring healthcare stories of the year.

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    Physician Integration Strategies for Value-Based Care

    Posted by Lauri Miro on Dec 7, 2017 11:55:34 AM

    With the evolution from volume-based to value-based care, healthcare organizations have been viewing the service experience through a new lens—one that puts the patient at the center of the universe and calls for a more coordinated, integrated approach to care. As a result, many hospitals and health systems are taking a closer look at physician integration strategies that can help them grow market share while providing high-quality services at lower cost across the healthcare continuum.

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    Topics: Operational Governance, Engaging Employed Physicians

    The Power of Rural: 6 Things Rural Health is Getting Right

    Posted by Randy Buchnowski on Nov 16, 2017 11:00:00 AM


    Each year on the third Thursday of November, we join with clients, partners, and other stakeholders in celebrating National Rural Health Day. We honor the many accomplishments of rural health facilities and hope to raise awareness about the unique healthcare needs of the 62 million Americans living in rural and frontier areas. Health professionals and organizations in rural America are dedicated to delivering the highest quality care to underserved Americans. Here are some of the ways they’re leading the way on the national healthcare scene:
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    Topics: Hospital Leadership

    5 More Reasons to Hire a Healthcare Consultant

    Posted by William Reiser on Nov 2, 2017 6:12:57 PM

    In the last post, we discussed some of the reasons health system or hospital-owned medical practice groups might hire a healthcare consultant. We’ll continue in that vein here and discuss five more reasons you might engage the services of a healthcare consulting firm.

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    Topics: Healthcare Consulting

    3 Reasons to Hire a Healthcare Consulting Group

    Posted by William Reiser on Oct 18, 2017 8:00:00 AM

    If you’re in the business of owning medical practices, you’ve probably heard the term “healthcare consulting” before. Healthcare consulting firms work with health system and hospital-owned medical practices to improve efficiency, optimize everyday operations, better meet patient needs, and increase the bottom line for the health system.

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    Topics: Medical Practice Consulting, Medical Group Consulting, Healthcare Consulting, Physician Group Consulting

    Who is My Customer? Why Every Interaction Matters in Primary Care and Specialty Settings

    Posted by Andrew Halley on Jan 27, 2017 7:06:00 AM

    Several years ago, a colleague and I were presenting market research to a large audience of employed physicians and administrators. A few minutes into the presentation, a physician in the middle of the hotel ballroom raised his hand and said, rather adamantly, “Don’t call my patients customers! They are not customers, they are patients!”

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    Topics: Physician Practice Management, Primary Care Retail Strategy, Primary Care Market Share

    Why the Right Interim Manager is Worth Every Penny

    Posted by Katrina Slavey on Dec 15, 2016 1:13:47 PM

    Healthcare organization decision-makers often struggle with the question of whether or not to bring in an interim executive (often referred to in more general terms as an interim manager). One of the major barriers to this decision is cost.

    This concern about cost makes sense, particularly if management views an interim as nothing more than a warm body to serve as a placeholder during the search for a permanent executive.

    However, if you bring in the right interim manager—a seasoned executive with a proven record of improving performance and driving change—the benefits of engaging an interim manager can far outweigh the costs involved. In fact, the right interim executive can provide a return on investment that exceeds the associated fees and expenses several times over.

     

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    Topics: Interim Management, Physician Practice Management

    4 Ways to Tear Down Interdepartmental Silos in Your Hospital

    Posted by Heather Susnik on Oct 25, 2016 3:17:03 PM

    Working in a healthcare system can often feel like entering a time vortex. Tasks you think should take a day to complete realistically take a week. Projects on a 90-day timeline conclude after a year. Though technology has increased the pace of life, making actual progress seems to take longer.

    In the 16 years I’ve worked in healthcare, I’ve found that many delays are due to departmental silos. Each department does what is necessary to make budget, protect staff from layoffs, and mitigate patient and physician complaints so they can fly under the radar as long as possible. This seems to be especially true in the modern age of healthcare mergers and acquisitions. Though multi-department leadership meetings exist, they often do little to build trust among team members.

    To accomplish team objectives and decrease project timelines at one healthcare system, I found the best approach was to break down these silos myself. Below are four common-sense ways to cross departmental divides and improve communication in your healthcare system.

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    Topics: Engaging Employed Physicians, Hospital Leadership

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    Industry Insights from Leaders at Halley Consulting Group

    Halley Consulting Group has a proven track record of building high performing medical practices. We can show you how to continue to benefit from the downstream revenue provided by your owned physician network, while at the same time, diminishing the losses. If this type of measurable performance improvement would be of interest to you, please contact us! We would be delighted to visit with you. 

    Check our blog regularly for industry insights on many topics, such as:

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    • Improving performance through operational governance
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    • Facing changes in the healthcare industry

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